In this session, we hear from the award-winning team at Scottish Widows who won the CCA Excellence Award for Best Vulnerability Strategy 2021. Described by the judging panel as, 'clear passion coming through about helping vulnerable customers and adjustin
Customer Service Software
Find out how Oracle Service helped organisations adapt to the global pandemic quickly - sometimes within two weeks.
Welcome to your stressless service resource centre
Focus on digital service channels
Engage fans digitally by connecting cross-channel data with Oracle Unity Customer Data Platform
Service excellence and efficiency can go hand in hand
Oracle believes an End-to-End Service is the future of service - there are 3 elements a service solution must have to meet customer expectations
Oracle Recognised as a Leaders in the Customer Service Solution Wave
Visit the Oracle Service Cloud website for more insights.
In association with
Oracle
Today’s consumers aren’t just customers; they’re also innovators. With technology at their fingertips, they’re forever experimenting with how they find and consume products and services. They want unlimited choices and unparalleled convenience, and the interactions consumers have with your organisation become even more important to them.
Oracle enables organisations to instantly recognize key characteristics about their customers, and then immediately present highly personalised offers tailored to their interests in the precise moments they’re most likely to buy. This transformation in how consumers interact with brands—and cultivate personal relationships with them—requiring organisations to reimagine everything from their service offerings and interactions, off-site field service, marketing, commerce and sales strategies.
Oracle offers integrated suites of applications, plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.
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