Join us for this monthâ?Ts CCA Coffee Club as we explore effective absence reduction strategies and discuss what truly works when it comes to reducing absence
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Join us for this monthâ?Ts CCA Coffee Club as we explore effective absence reduction strategies and discuss what truly works when it comes to reducing absence
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Join CCA to explore the new AI & Digital Matrix© - a practical roadmap to align AI and digital with business goals, strengthen governance, and deliver customer-focused innovation. Connect with fellow suppliers, hear expert insights and explore new opportunities to partner with CCA.
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We are delighted to invite you to an exclusive networking dinner in Manchester, bringing together of CEOs, Managing Directors, and senior decision-makers shaping the future of customer and citizen service across the UK and Ireland.
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Join CCA to explore the new AI & Digital Matrix© â?' a practical roadmap to align AI and digital with business goals, strengthen governance, and deliver customer-focused innovation. Connect with senior leaders, hear expert insights, and gain a competitive edge.
Engage with industry experts, participate in enlightening keynotes, and network with fellow leaders who share your passion for providing great customer service.
CCA Women in Leadership is an industry-wide network offering access to like-minded c-suite leaders and senior professionals to inspire leadership innovation.
We're excited to invite you to an upcoming webinar where we'll walk you through everything you need to know about entering the CCA Global Excellence Awards 2025. This session is perfect for anyone thinking of submitting an entry - whether it's your first time or you're looking to build on past success.
Join CCA to explore the new AI & Digital Matrix© - a practical roadmap to align AI and digital with business goals, strengthen governance, and deliver customer-focused innovation. Connect with senior leaders, hear expert insights, and gain a competitive edge.
CCA Industry Council is the most influential forum for future customer service strategy. It taps into the talent, experience and passion inside the CCA member network to answer the biggest questions on the minds of today's customer service directors.
Join CCA to explore the new AI & Digital Matrix© - a practical roadmap to align AI and digital with business goals, strengthen governance, and deliver customer-focused innovation. Connect with senior leaders, hear expert insights, and gain a competitive edge.
This monthâ?Ts forum explores the challenge of repeat caller volumes and how organisations are addressing it to improve customer experience and operational efficiency.
Join CCA to explore the new AI & Digital Matrix© - a practical roadmap to align AI and digital with business goals, strengthen governance, and deliver customer-focused innovation. Connect with senior leaders, hear expert insights, and gain a competitive edge.
These sessions are an informal chat over a cup of coffee exclusively for members.
Join CCA to explore the new AI & Digital Matrix© - a practical roadmap to align AI and digital with business goals, strengthen governance, and deliver customer-focused innovation. Connect with senior leaders, hear expert insights, and gain a competitive edge.
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
We invite you to join us for the second annual gathering celebrating Women in Leadership across the CCA network in Manchester on 11 November - a powerful and energising close to 2025. This Summit and Awards event is a chance to pause, reflect and come together with peers and mentors for an inspiring day packed with insight, conversation, celebration, and a real sense of shared purpose.
CCA is delighted to invite to the final Future of work forum for 2025. This in-person forum focusing on talent, colleague engagement, and learning and development.
These sessions are an informal chat over a cup of coffee exclusively for members.
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
Hosted by CCA Executive Chair, Anne Marie Forsyth, attending the evening will be a select set of professionals from leading brands across the CCA network offering the opportunity to catch up with friends old and new and reflect on the year that's been and look forward to the new year ahead.
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