The CCA AI Leadership Council brings together senior leaders at the forefront of AI, digital transformation, and customer strategy to share insight, explore emerging priorities, and shape best practice across the industry.
This forum creates space for open discussion, shared learning, and practical insight bringing together organisations that are exploring how AI and digital innovation can improve service, strengthen operations, and support better outcomes for customers and colleagues alike.
Hosted by Places for People in Preston, this session will give members the opportunity to hear directly from an organisation actively progressing its transformation agenda. As part of the session, Places for People will share its priority focus areas for 2026/2027, including:
-
Unified Comms Platform – creating a more joined-up, efficient experience across channels and teams
-
Customer Portal – improving digital access, convenience, and self-service for customers
-
AI & Automation – identifying opportunities to enhance performance, insight, and experience through smarter use of technology
This session is intended to support meaningful peer discussion around the opportunities, challenges, and realities of implementation. Members will gain practical insight into how organisations are setting priorities, building capability, and aligning technology investment with customer and business need.
The AI Leadership Council is an opportunity to connect with peers, test thinking, and contribute to the conversation shaping the future of AI in customer contact.
The full agenda, including speakers and sessions, will be confirmed shortly.