CCA members are invited to join an exclusive site visit to The Very Group, one of the UK and Ireland’s largest digital retailers and the organisation behind Very.co.uk.
Serving more than 4.4 million customers, Very has built its success on combining a broad retail offer with a seamless digital customer experience, underpinned by one of the richest consumer data sets in the UK. This enables highly personalised shopping and marketing journeys that bring the brand to life for customers.
From its origins in Liverpool’s catalogue retail heritage to becoming a fully digital retailer, Very has continually evolved as consumer behaviour and technology have changed. Today the business continues to innovate across areas including AI-enabled customer service, data-driven personalisation, and large-scale fulfilment operations.
During this visit, members will gain insight into:
- The evolution of the Very brand from catalogue retail to digital-first business
- How data and personalisation shape the customer experience
- Innovation in digital retail and customer engagement
- The role of technology, including AI, in supporting customers and colleagues
The visit will also provide an opportunity to connect with peers and learn more about Very’s culture of innovation and continuous improvement.
The full agenda, including speakers and sessions, will be confirmed shortly.