CCA members are invited to join an exclusive site visit to The Very Group, one of the UK and Ireland’s largest digital retailers and the organisation behind Very.co.uk.
Serving more than 4.4 million customers Very has built its success on combining a broad retail offer with a seamless digital customer experience, underpinned by one of the richest consumer data sets in the UK. This enables highly personalised shopping and marketing journeys that bring the brand to life for customers.
About the AI Leadership Council
The CCA AI Leadership Council brings together senior leaders to explore the practical realities of AI and digital transformation sharing challenges, opportunities and real-world application.
Grounded in insight from the CCA AI & Digital Maturity Matrix, the Council is designed to move beyond theory, creating space for experience-led discussion and peer learning across organisations at different stages of maturity.
About The Very Group
From its origins in Liverpool’s catalogue retail heritage to becoming a fully digital retailer, Very has continually evolved as consumer behaviour and technology have changed.
Today, the business continues to innovate across areas including AI-enabled customer service, data-driven personalisation, and large-scale fulfilment operations, offering a compelling example of how digital and AI can be embedded at scale.
During this session, members will gain insight into:
- The evolution of the Very brand from catalogue retail to a digital-first business
- How data and personalisation are used to shape the customer experience
- Innovation in digital retail and customer engagement
- The role of AI and technology in supporting both customers and colleagues
This session offers a unique opportunity to:
- Engage in peer-led discussion with fellow leaders
- Learn from a real-world example of AI and digital at scale
- Explore how organisations are progressing at different stages of maturity
- Contribute to shaping the future direction of the CCA AI Leadership Council
The full agenda, including speakers and sessions, will be confirmed shortly.