Contact centres play a critical role in building customer trust, but they are also increasingly exposed to fraud, social engineering and security risks.
The Smartnumbers Consortium Conference on Thursday 25 June will bring together leaders from across fraud, risk and customer operations to explore the changing contact centre threat landscape, discuss practical approaches to strengthening fraud resilience, and examine how organisations can better balance security, customer experience and frontline decision-making.
The event will also feature discussion around the newly launched CCA Fraud & Risk Framework for Customer Experience© — an industry-led framework designed to strengthen fraud resilience within customer operations. Find out more about the frame work here.
CCA members are invited to join the afternoon event and networking opprtunities. Reserve your place today!
