The CCA Women in Leadership Awards celebrate the achievements, impact and influence of women across the customer contact and service industry. From emerging talent to established leaders, the programme recognises those driving positive change, inspiring others and shaping the future of our sector.


Join this 30-minute introductory webinar to learn more about the awards programme and how you or your colleagues can get involved.


Whether you are considering submitting a nomination, supporting a colleague, or simply want to understand more about the programme, this session will provide a helpful overview of how the awards work and what to expect.


What we’ll cover

During the session, the CCA team will share:

  • The purpose and vision behind the Women in Leadership Awards

  • An overview of the award categories

  • Who can apply or be nominated

  • How the nomination and judging process works

  • What happens at the celebratory awards event

  • Key dates and how to get involved


Why attend

  • Understand how the awards recognise exceptional women across the industry

  • Discover how to nominate yourself or a colleague

  • Learn how organisations can celebrate and elevate female leadership

  • Ask questions and gain clarity on the process


Who should attend

This webinar is suitable for:

  • Contact centre and customer service leaders

  • HR, people and talent teams

  • Organisations wishing to recognise outstanding women in their teams

  • Anyone interested in supporting and championing female leadership in our industry