Rebuilding Trust. Embracing Technology. Leading Transformation.

As organisations face accelerating change, from AI and automation to rising customer and workforce expectations, leadership has never mattered more.


The CCA Annual Convention 2026 brings together senior CX, contact centre and digital leaders to explore how people, technology and leadership come together to deliver transformation that is trusted, sustainable and human-centred. Through keynote insight, leadership debate and interactive peer discussion, the Convention focuses on the real decisions leaders must make now to build capability for the next decade.


What to expect

  • Senior leadership insight from public and private sector organisations leading transformation at scale

  • Practical perspectives on AI, workforce capability and the evolving role of the contact centre

  • Leadership debate on technology, talent and trust in the customer experience of 2030

  • Interactive Leadership Labs designed for peer learning, challenge and collaboration

  • High-value networking with senior leaders across CX, contact centres and digital

 

Key themes 
  • Human-led leadership in a technology-enabled world
  • Building trust with customers and employees during change
  • AI, accountability and responsible innovation
  • Workforce capability, skills and future-ready operating models
  • The contact centre as a strategic engine for customer experience

 

Who should attend
  • CX, Contact Centre and Customer Operations leaders
  • Digital, Transformation and Technology leaders
  • HR, Workforce and Capability leaders
  • Senior executives accountable for customer experience and service transformation

Speakers and format

The Convention features senior executive keynotes, CEO-level debates and small-group Leadership Labs, with speakers drawn from across industry and the public sector — all focused on practical leadership insight, not hype.

 

Pricing
 

Included in 
Membership

Rate until
end February 

 Rate from 
1 March
Platinum & Accredited Members  2 passes 

£299 

 £349 
Members  1 pass  £349  £399 
Non members  n/a  £699  £799 
BPO/Outsourcing  n/a  £799  £899 
Consultants  n/a  £799  £899 

NB Prices displayed are exclusive of VAT

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