We invite you to join Places for People at their Customer Hub in Preston for an interactive session exploring transformation, innovation, and the future of customer experience.
The Customer Hub services around 105,000 affordable housing customers, handling all telephony, email, live chat, and complaints for repairs and maintenance – from boiler breakdowns and damp and mould issues through to emergency incidents such as floods and fires.
Over the past two years, the team has undergone an incredible journey to become the Group’s Centre of Excellence for non face-to-face customer contact - right-sizing their structure, embedding robust planning and change capabilities, and centralising complaints to create a truly future-fit operation.
This session will combine:
- Behind-the-scenes insights from Places for People’s transformation journey
- CCA Research on the evolving role of the advisor in an AI and automation era
- External perspective from our sponsor, QStory, on intelligent automation and real-time operations
- Networking and collaboration, including round-tables, lunch, and a Hub tour
There is a jam packed day planned - the full agenda is detailed below. To register your interest in attending, please use the register button above.
About The Future of Work Forum
In an era where customer expectations are evolving rapidly, this forum is a space where industry leaders, forward-thinkers, and experts come together to shape the future of customer service leadership. Through insightful discussions, collaborative problem-solving, and shared experiences, we aim to redefine the benchmarks for talent acquisition, foster thriving workplace cultures, and revolutionise learning and development practices.
Reasons to be part of it -
- Unparalleled networking - Connect with like-minded professionals, thought leaders, and practitioners in the customer service domain.
- Innovative solutions - Explore the latest strategies and solutions to address the challenges of talent management, collaboration, and continuous learning.
- Knowledge exchange - Tap into a wealth of collective wisdom, sharing success stories, and learning from shared experiences.
- Professional growth - Elevate your career by staying ahead of industry trends, gaining insights from seasoned leaders, and expanding your skill set.
