- What proactive measures has your organisation implemented to detect and prevent fraudulent activities while ensuring minimal disruption to the customer experience?
- Can you share any success stories or case studies where your team effectively mitigated fraud without compromising customer satisfaction? What were the key factors contributing to these successes?
- In light of evolving fraud tactics and customer expectations, how do you ensure that your fraud prevention strategies remain agile and adaptable?
- How do you foster a culture of vigilance and accountability among frontline staff to identify and report potential fraud incidents promptly?
- What role does technology play in your organisation's fraud prevention efforts, and how do you balance automated detection systems with human intervention to maintain a personalised customer experience?
This session will take place in the morning of the CCA Leaders Summit on the 12 June at Capita Experience in London.
To register your interest in attending, please use the register button above.