Legal & General Annuities in Cardiff has once again proven its commitment to exceptional customer experience by successfully completing its 7th CCA Global Accreditation for Customer Experience© assessment. Established in 1836, Legal & General stands as one of the UK's foremost financial services groups, managing over £1.4 trillion in assets and contributing significantly to global investment.

At the heart of Legal & General's mission is the dedication to improving the lives of customers, building a better society for the long term, and creating value for shareholders. This commitment is reflected in their service vision, guiding them to be recognised as the retirement service provider of choice through a focus on five primary customer-centric pillars.

The team at Legal & General Annuities has not only met but exceeded expectations, earning them well-deserved recognition in the form of prestigious awards. In 2023, the team clinched several CCA Excellence Awards, including the Contact Centre Great Places to Work Silver Winner and the Global Standard© Achievement Bronze Award recognising five years continuous accreditation.

Individual achievements were celebrated as well, with Lauren Alexander securing the Emerging Leader title, and Jo Bradley and George Hutchinson respectively winning Bronze and Gold for Manager of the Year. Joanne Luckins, Payroll Services Manager, was honoured with the Inspiring Leader award.

The accolades continue, as the team has been shortlisted for multiple awards in 2024, showcasing their unwavering dedication to excellence.

Legal & General Annuities' consistent success in the CCA Global Accreditation© assessments and their impressive array of awards highlight the team's commitment to delivering exceptional customer experiences. Their achievements serve as a testament to the company's values and dedication, making them an exemplary model for customer-centric practices within the financial services industry.

Legal & General Annuities continues to set the standard for excellence, and their ongoing success is a source of inspiration for both the industry and the wider community. Congratulations to the entire team for their outstanding achievements and contributions to customer experience!


About CCA Global Accreditation for Customer Experience©

With over 20 years of creating and setting industry standards, CCA Global Accreditation© is the proven route for those organisations committed to achieving service excellence.

Achieving CCA Global Accreditation© is a testament to an organisation's dedication to delivering outstanding customer experiences, continuous improvement, and a customer-centric approach in all aspects of its operations. This accreditation sets a high bar for service quality and is a mark of distinction in the world of customer service. To find out more, contact the team. 


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