We are thrilled to announce that Jigsaw Homes has achieved accreditation for the 13th consecutive year, marking a remarkable milestone in their commitment to providing quality housing solutions and support to communities across England.



Jigsaw Homes stands as one of the largest housing groups in England, proudly managing over 35,400 homes in the Northwest and East Midlands. The focus extends beyond simply providing homes; the organisation is dedicated to building, renovating, and managing low-cost housing for rent and sale. With a mission to regenerate neighbourhoods and enhance life opportunities, Jigsaw Homes cater to families, couples, single individuals, and older residents in independent living schemes.


Community support 

Through Jigsaw Support, the organisation manages homes for individuals requiring additional support due to disabilities or life crises. Their commitment goes beyond housing; they are actively contributing to the well-being of disadvantaged individuals and communities.


Connect contact centre

Celebrating unity and efficiency, the Connect contact centre consolidates the legacy groups of Adactus and New Charter. Serving as the first point of contact for telephone and digital channel inquiries, Connect aims to resolve customer needs promptly, ensuring a seamless experience. This strategic initiative has not only enhanced customer service but also freed up resources for investments in new housing development and community initiatives.


Digital transformation

The organisation's digital first ambition has yielded positive results, with increasing self-serve activities and improved outbound calling practices. By prioritising customer satisfaction and leveraging technology, Jigsaw is proud to report significant strides in enhancing their services.


Team power

None of these achievements would be possible without the dedication of the incredible team. Across the two sites, 81 colleagues work tirelessly to provide a wide range of services to the 34,000 Jigsaw resident households.


Join us in celebrating this accreditation milestone, and let's continue making a positive impact together!


About CCA Global Accreditation for Customer Experience©

With over 20 years of creating and setting industry standards, CCA Global Accreditation is the proven route for those organisations committed to achieving service excellence.


Achieving CCA Global Accreditation is a testament to an organisation's dedication to delivering outstanding customer experiences, continuous improvement, and a customer-centric approach in all aspects of its operations. This accreditation sets a high bar for service quality and is a mark of distinction in the world of customer service. To find out more, contact the team.