Our Expert Network

We engage with business leaders who have a passion for improved customer experience, inviting them to contribute their wisdom and experience to support the growth of professionalism across the CCA network and beyond.


CCA Ambassadors are esteemed members of the CCA network who have demonstrated a deep understanding of the value and benefits of membership through their longstanding commitment to the CCA community.

Supplier Partners

We partner with a select group of organisations recognised for innovation, best practice and superior service and/or product proposition. Supplier partners have the opportunity to sponsor CCA sessions, commission research and engage in discussion and debate with leaders in our network.

For more information and an outline of the opportunities available get in touch.

Excellence Awards Judging Panel

The CCA Excellence Awards peer review judging process relies entirely on an independent panel of judges - industry practitioners, managers, leaders and business specialists - who undertake the challenging role of assessing all Award applications.

You can apply to become a CCA Excellence Award Judge here.

Please note, applications from consultants and suppliers are not permitted.

Assessment Team

CCA Global Standard(c) is a progressive industry accreditation that measures an organisation's customer service, helping to raise the bar and guide everyone in the business to focus more on customers. Accreditation involves a virtual/onsite assessment carried out by an independent team of assessors. All assessors are industry practitioners with 30+ years' experience of managing and leading customer service operations.

For more information on becoming accredited click here.

Latest News

Latest news from CCA

CCA Leaders' Summit - 12 June 2024 - Exec Summary

Access the Exec Summary from the recent CCA Leaders' Summit where industry leaders and experts delved into the transformative power of AI, data, and digital convergence. The discussions highlighted how AI is not just a tool but a strategic partner, enhanc


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