CCA Member Resources

Digital Technology - Enabling organisations to improve customer experience

This research project, in association with KCOM, focuses in on how we are adopting digital technologies to transform our customer contact experience. Areas of attention include: - The potential barriers preventing organisations from being more digitally enabled - The current status of digital technology plans - The importance of digital technologies to support improved customer experience - The wider impact on the organisation of becoming more digital

Download Now

To download this content, you must be a CCA member

Click here to sign in if you already have login details

If you are a CCA member but don't yet have login details, please click here to create your profile

If you are not a CCA member and are interested in finding out more about joining CCA, please click here