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This week's CCA Rewind takes us back to CCA Convention 2017, where Ola Clark and Carla Savelli (then customer service advisors at Atos) took the stage to share what working at the front line of customer service really looks like.
Membership
With almost 30 years' experience, CCA Global is firmly recognised as the trusted reference for research, analysis and expertise on customer service and CX strategies and operations.
Be Part Of It
Members of the CCA network are self-selecting in their shared goals to improve customer service, and come from public and private sectors, large and small.
Join the CCA network today to access industry-leading insights and resources tailored to boost your organisation's customer service performance. From contact centre accreditations to best practice forums and conferences, original research, and setting industry standards, CCA offers comprehensive support to help you succeed in today's competitive market.
Join CCA and connect with a vibrant network of industry professionals dedicated to improving customer service and experience
Are you ready to take your customer service to the next level? Take advantage of CCA Corporate Membership and access a dynamic network of industry professionals committed to advancing customer service and experience excellence.
Gain access to cutting-edge insights and best practices from industry leaders in customer service and employee experience.
Achieve prestigious CCA Global Accreditation©, which enhances your organisation's credibility and demonstrates your commitment to high standards.
Access resources and strategies focused on enhancing employee well-being and engagement, leading to a more motivated and productive workforce.
Leverage data-driven insights and analytics provided by CCA Global to continuously enhance your service performance.
Benefit from insights and tools that help you build a stronger customer-centric culture, improving overall customer satisfaction and loyalty.
Receive personalised support and expert guidance throughout your journey to improve performance and achieve accreditation.
Be part of a collective voice that influences industry standards and policies, advocating for better practices and regulations.
Learn from detailed case studies and success stories of other organisations that have achieved significant improvements and accolades through CCA Global participation.
Utilise benchmarking tools and performance evaluations to measure your progress and identify areas for improvement, ensuring continuous growth and development.
Participate in exclusive training sessions, workshops, and seminars designed to keep you at the forefront of industry trends and developments.
Stay ahead with access to the latest technological advancements and innovative solutions in customer service.
Connect with a vast network of professionals and organisations dedicated to excellence in customer service, allowing for valuable exchanges of ideas and strategies.
Be a part of it
CCA Membership offers your organisation numerous opportunities for transformation and improvement in the dynamic field of customer service and experience.
Join the CCA network and connect with like-minded industry leaders, executives, and experts. Access the latest insights and intelligence to help tackle today's challenges and seize tomorrow's opportunities.
If you are interested in finding out more about membership & would like to receive more information, please fill in the form below
Latest membership news
Latest News From CCA
In this short interview, Ben Page, Global CEO of Ipsos shares his view on why great service isn't just a support function, it's a strategic differentiator that shapes brand reputation, customer loyalty, and competitive edge.
The session explored key distinctions between process monitoring and outcome testing, the role of risk ownership, the integration of AI and automation, and how to meaningfully report results to drive cultural and operational change.
We're kicking off the CCA Rewind series with a powerful conversation from the 2019 CCA Annual Convention. At the time, Greg Reed was CEO of Homeserve (now Group CEO of Places for People), and he shared his views on one of the biggest questions in CX innov
CCA Network
We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Brands we work with include:
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