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In this month's Best Practice Forum, we explore how organisations are adapting recruitment and induction practices to better support part-time employees.
Membership
With almost 30 years' experience, CCA Global is firmly recognised as the trusted reference for research, analysis and expertise on customer service and CX strategies and operations.
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Members of the CCA network are self-selecting in their shared goals to improve customer service, and come from public and private sectors, large and small.
Join the CCA network today to access industry-leading insights and resources tailored to boost your organisation's customer service performance. From contact centre accreditations to best practice forums and conferences, original research, and setting industry standards, CCA offers comprehensive support to help you succeed in today's competitive market.
Join CCA and connect with a vibrant network of industry professionals dedicated to improving customer service and experience
Are you ready to take your customer service to the next level? Take advantage of CCA Corporate Membership and access a dynamic network of industry professionals committed to advancing customer service and experience excellence.
Gain access to cutting-edge insights and best practices from industry leaders in customer service and employee experience.
Achieve prestigious CCA Global Accreditation©, which enhances your organisation's credibility and demonstrates your commitment to high standards.
Access resources and strategies focused on enhancing employee well-being and engagement, leading to a more motivated and productive workforce.
Leverage data-driven insights and analytics provided by CCA Global to continuously enhance your service performance.
Benefit from insights and tools that help you build a stronger customer-centric culture, improving overall customer satisfaction and loyalty.
Receive personalised support and expert guidance throughout your journey to improve performance and achieve accreditation.
Be part of a collective voice that influences industry standards and policies, advocating for better practices and regulations.
Learn from detailed case studies and success stories of other organisations that have achieved significant improvements and accolades through CCA Global participation.
Utilise benchmarking tools and performance evaluations to measure your progress and identify areas for improvement, ensuring continuous growth and development.
Participate in exclusive training sessions, workshops, and seminars designed to keep you at the forefront of industry trends and developments.
Stay ahead with access to the latest technological advancements and innovative solutions in customer service.
Connect with a vast network of professionals and organisations dedicated to excellence in customer service, allowing for valuable exchanges of ideas and strategies.
Be a part of it
CCA Membership offers your organisation numerous opportunities for transformation and improvement in the dynamic field of customer service and experience.
Join the CCA network and connect with like-minded industry leaders, executives, and experts. Access the latest insights and intelligence to help tackle today's challenges and seize tomorrow's opportunities.
If you are interested in finding out more about membership & would like to receive more information, please fill in the form below
Latest membership news
Latest News From CCA
Curated resources to inspire, energise, and prepare you for ther next season of customer leadership
For the Rewind Finale we're back to 2020 and lockdown where CCA Annual Convention was hosted online for the first time. Thanks to a creative collaboration with The National Theatre of Scotland, we brought a little sparkle and humour to our virtual stage.
This week's interview from 2016 with John Hernandez (then COO & SVP of Service Cloud at Salesforce) is a powerful reminder of what happens when the right people connect at the right time, with the right purpose.
CCA Network
We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Brands we work with include:
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