Gain access to cutting-edge insights and best practices from industry leaders in customer service and employee experience.
Achieve prestigious CCA Global Accreditation©, which enhances your organisation's credibility and demonstrates your commitment to high standards.
Access resources and strategies focused on enhancing employee well-being and engagement, leading to a more motivated and productive workforce.
Leverage data-driven insights and analytics provided by CCA Global to continuously enhance your service performance.
Benefit from insights and tools that help you build a stronger customer-centric culture, improving overall customer satisfaction and loyalty.
Receive personalised support and expert guidance throughout your journey to improve performance and achieve accreditation.
Be part of a collective voice that influences industry standards and policies, advocating for better practices and regulations.
Learn from detailed case studies and success stories of other organisations that have achieved significant improvements and accolades through CCA Global participation.
Utilise benchmarking tools and performance evaluations to measure your progress and identify areas for improvement, ensuring continuous growth and development.
Participate in exclusive training sessions, workshops, and seminars designed to keep you at the forefront of industry trends and developments.
Stay ahead with access to the latest technological advancements and innovative solutions in customer service.
Connect with a vast network of professionals and organisations dedicated to excellence in customer service, allowing for valuable exchanges of ideas and strategies.
Latest News From CCA
Across sectors, leaders are navigating extraordinary pressures - from economic uncertainty and talent shortages to shifting regulatory landscapes and the seismic impact of AI. And yet, what emerged from our conversations wasnâ?Tt a sense of overwhelm, but
Hundreds of senior customer service leaders from across the UK and beyond gathered yesterday to celebrate the winners of the 2025 CCA Global Excellence Awards - the leading event that recognises world-class achievement in customer service and experience.
In this session, Lynn Forrest and Derek Haig from Standard Life, will share their personal and professional experiences in advocating for and supporting fellow working carers and vulnerable individuals.
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HGS' commitment to service excellence is proudly underscored by their CCA Global Accreditation for Customer Experience©, a recognition that highlights their dedication to the highest industry standards.
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