As we begin to plan for a post-pandemic future, how will service and CX take shape as we look to develop the perfect blend of science with the artistic service flair that sets brands apart?
 
In this virtual round-table session with Capita we will be exploring:
  • What customers truly want and expect from business in our new normal
  • Data, digital and channel - Have we been seduced by hype or hope?
  • How do we create the optimum balance and deliver at a reasonable cost? 
  • How will we emerge as new entities in a shifted future?

PLEASE NOTE: This session is open to inhouse operators only. Registrations won't be accepted from BPO, outsourcing providers or suppliers.