This closed, confidential forum is for businesses that outsource all or part of their service operation currently, or that are considering doing so in the future
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This closed, confidential forum is for businesses that outsource all or part of their service operation currently, or that are considering doing so in the future
Read more NB THIS EVENT HAS PASSED
CCA is delighted to introduce a new in-person forum focusing on talent, colleague engagement, and learning and development.
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These sessions are an informal chat over a cup of coffee exclusively for Platinum and Accredited members.
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An engaging virtual programme for inspiring team leaders CCA Inspire is a unique proven and engaging programme focussed on developing those skills and competencies essential for effective and resilient Team Managers in a disrupted world.
In the dynamic world of customer service and CX, change can be the only constant and adaptability becomes pivotal for organisational success. Join us for an exclusive virtual roundtable hosted by CCA Exec Chair, Anne Marie Forsyth and leading experts from Capita, offering a sneak peek into their upcoming research report, 'Change Readiness as a Competitive Advantage.'
In the dynamic world of customer service and CX, change can be the only constant and adaptability becomes pivotal for organisational success. Join us for an exclusive virtual roundtable hosted by CCA Exec Chair, Anne Marie Forsyth and leading experts from Capita, offering a sneak peek into their upcoming research report, 'Change Readiness as a Competitive Advantage.'
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
A celebratory business lunch recognising the achievements across the CCA Accredited Member Network.
CCA Excellence Awards Annual Gala Dinner recognising and celebrating excellence in customer service and experience.
This CCA certificated course is designed to equip customer service advisors and team managers to handle interactions from abusive and difficult customers.
Engage with industry experts, participate in enlightening keynotes, and network with fellow leaders who share your passion for providing great customer service.
This closed, confidential forum is for businesses that outsource all or part of their service operation currently, or that are considering doing so in the future
This CCA certificated course is designed to equip customer service advisors and team managers to handle interactions from abusive and difficult customers.
Engage with industry experts, participate in enlightening keynotes, and network with fellow leaders who share your passion for providing great customer service.
This closed, confidential forum is for businesses that outsource all or part of their service operation currently, or that are considering doing so in the future
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