CCA Women in Leadership Forum - The Reality of Leadership Right Now

05 March 2026
Online
Events

CCA Women in Leadership Forum 2026 Launch Session
The Reality of Leadership Right Now
Hosted by: Broadcaster and Radio Host, Kaye Adams
1.30-2.30 (Attendees can connect from 1.25)
in partnership with Capita

As we kick off this year’s Women in Leadership series, we’re opening with a conversation that feels more important than ever: the reality of leadership right now.

We’re delighted to welcome Christina Frank, Director Account Management at Capita Customer Services to open the conversation. This session will bring together a panel of recent Women in Leadership Award winners to share what leadership really looks like behind the recognition - the pressures, the decisions, the trade-offs, and the lessons they’ve learned along the way. Expect honest reflections, real experiences, and an open conversation about what it truly takes to lead in today’s environment.

The full agenda will be available in due course. To secure your spot use the register now button above.

In association with

Capita

Capita can supply the people, technology and premises for all types of contact management, including customer services, payments, complaints, advice lines and emergency response.

Our employee engagement programmes ensure our agents feel closely aligned to your brand and customer experience ethos.

We tailor services, so you only pay for what you need, and offer cost-effective options such as offshore contact centres. We’re also experts at turning customer calls into cross-selling opportunities.

We’re currently serving more than 50 of the UK’s largest brands, including the BBC, National Trust and O2. By outsourcing customer service to us, companies are saving up to 40% in costs. Find out how we can help your business by visiting https://www.capita.com/expertise/customer-experience/contact-management

CCA Women in Leadership Forum - The Reality of Leadership Right Now

CCA Women in Leadership Forum - The Reality of Leadership Right Now

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