What Will Customer Experience Look Like in 2030?
Strategic foresight from the frontline of service transformation
13 January | 11:00–12:00 PM

Join us on Tuesday, 13 January for an exclusive 45-minute online session to preview early findings from CCA’s Future Scenarios Project - a bold, insight-led programme exploring what customer experience, service design, and organisational strategy could look like by 2030.
 
Led by CCA, the UK and Ireland’s trusted thought leader and standards-setting body in service excellence, the project was developed with expert input from partners PA Consulting and NiCE, and shaped through contributions from over 50 leading brands across retail, finance, government, health, logistics, utilities, and more.
 
Hosted by Anne Marie Forsyth, Executive Chair of CCA, with contributions from Pauline Cochrane (CCA), PA Consulting, and NiCE, this session will explore the trends and strategic shifts that are already redefining how service is delivered - and what this means for leaders preparing for the decade ahead.

What you’ll hear:

  • The major forces set to reshape customer behaviours and service delivery
  • Future scenarios and personas that challenge assumptions and stretch strategic thinking
  • How to turn future insight into action - using the scenarios to spark bold conversations, challenge assumptions, and shape long-term strategy

Whether you lead in CX, digital, operations or transformation, this is a rare opportunity to gain foresight grounded in collaboration with some of the smartest and most experienced minds in the industry.

Date: Tuesday 13 January 
Time: 11:00–12:00pm
Location: Online

Secure your place now by regitering using the REGISTER NOW button above. 

Interested in staying involved?
This session is open to all - whether you're part of the CCA network or exploring how we support organisations leading change. If you're curious about CCA membership, and how it connects you to original insight, strategic frameworks and peer collaboration, we’d love to hear from you. Please get in touch at info@cca-global.com to start a conversation.