We are delighted to invite you to an exclusive networking dinner in Manchester, bringing together a hand-picked group of CEOs, Managing Directors, and senior decision-makers shaping the future of customer and citizen service across the UK and Ireland.
Customer service is entering a pivotal phase. Rising customer anxiety, stretched resources, and escalating operational costs are pushing many organisations to change their approach. Talent is scarce, NI costs are rising for UK businesses, and AI and new tech still presents more questions than answers. Frontline teams are under pressure, and there's a real risk that service levels and customer trust begin to erode. This is not a time to retreat - it’s a moment for bold leadership, visibility, and action.
This dinner provides a trusted, Chatham House environment to explore what it truly takes to lead through uncertainty, drive transformation, and sustain both colleague and customer confidence - while offering boardrooms clear assurance about the way forward.
Together, we’ll explore:
- How to balance cost control, talent retention, and rising customer demand
- What AI can (and can’t yet) deliver - and how to avoid costly missteps
- The personal realities of leadership - resilience, visibility, and momentum
- Why cross-sector collaboration is a competitive advantage, now more than ever
Hosted by Anne Marie Forsyth, Executive Chair of CCA Global, this is a space for reflection, real-world insight, and peer connection. You'll also hear from a special guest speaker offering a fresh perspective on leading into the future.
Date: 16 September 2025
Time: 1800-2100
Venue: Central Manchester
Attendance is by invitation only, with limited places. To find out more please contact the CCA Team.