Customer experience is at a crossroads. As AI and digital innovation take centre stage, businesses face a critical question: Is AI a revolutionary partner capable of redefining customer interactions, or an evolutionary tool that enhances the human touch without losing the essence of meaningful engagement?
In 2025, CCA Leaders’ Summit will delve into this debate through a comprehensive three-part programme. Across the year, we’ll explore the interplay between people, processes, technology, data, and customer expectations, with AI and innovation as central influences.
Join over 100 senior leaders and decision-makers at our final CCA Leaders’ Summit of 2025 on 17 September the the Manchester Marriot Hotel, Piccadilly, where we’ll explore one of the most urgent questions facing organisations today:
Is AI transforming customer experience through revolution—or evolution?
This high-impact, in-person event brings together industry frontrunners to share experiences, bold ideas, and lessons learned on how AI is reshaping service models, workforce design, and customer engagement.
What to expect:
- Inspiring keynotes from leaders at VMO2, Gallup, D&G and more
- Interactive roundtable sessions to exchange ideas and spark fresh thinking
- Spotlight partner sessions offering cutting-edge insights
- Networking lunch and drinks to build meaningful connections
Secure your place today
CCA Members benefit from complimentary delegate passes. You’re encouraged to bring colleagues from across your team to share the learning and broaden the discussion.
Register now to confirm your place: CCA Leaders’ Summit on 17 September 2025 Tickets, Wed 17 Sep 2025 at 09:30 | Eventbrite
Please see below for agenda.
We look forward to seeing you there.
