Join CCA for the exclusive launch of the AI & Digital Matrix© — a pioneering, practical 10-module roadmap designed to help leaders align AI and digital capabilities with organisational goals, embed governance and ethics, and deliver innovative, customer-centric service.
Why this matters now:
CCA’s latest research shows a significant governance gap in AI adoption, with many organisations lacking formal policies or cross-functional oversight. The AI & Digital Matrix© has been developed to help leaders close this gap, embedding AI strategically, ethically, and with customer trust at the core.
At this event, you will:
- Be among the first to explore the CCA AI & Digital Matrix©
- Hear insights from industry leaders and early adopters
- Network with senior peers, innovators, and decision-makers
- Discover how to assess your current AI/digital maturity and prioritise actions for competitive advantage
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Who should attend: - Senior leaders and decision-makers in customer service, operations, CX, digital transformation, and governance who want to future-proof their organisations.