Managing customer engagement has never been more complex. 
This workshop is designed to leave you with tangible outcomes that can be directly applied to your existing customer engagement and channel strategy.
  • How not to just use technology for technology’s sake
  • How to optimise your existing technology
  • How to make sure you are solving real world problems
The session is an interactive workshop, providing you with the latest trends, techniques and tools to understand how to maximise your organisation’s tech capability addressing the top problems your business is facing today.
We'll share best practices and guide you through a framework of how to design and build a personalised customer experience that best suits your business.
This session is open to CCA members and invited guests. Places are limited – to register your interest in attending please click the link.
This Concept Workshop is part of CCA Connect© - a one day event taking place in Glasgow on 27 April, and made up of a number of sessions centred around thought-leadership, best practice and service excellence. Click the link to find out more.