CCA Convention 2020

Organised and curated by the CCA executive team, the CCA Convention 2020 programme is made up of two annual events – CCA Summer Convention (now in it's third year), and CCA Annual Convention (now in it's 26th year). Both conferences bring together hundreds of senior executives and customer experience experts from a wide-range of industries and sectors.

Everyone comes to learn from and be inspired by the shared wisdom and expertise presented by some of the world's leading brands.

Offering a unique blend of insight, inspiration and expertise, CCA Convention Programme focuses on the issues most relevant to you as a customer service champion, stimulating new thinking and inspiring action

Summer 2020

An event for industry. Now is our time.

No event is as influential as one led by the intelligence of the hundreds of organisations that form the CCA network. Now is our time as a collective force to transform and revolutionise our industry.
A global pandemic transformed our world overnight as organisations mobilised thousands of employees to work from home, fast-tracked IT and technology deployments in days and weeks instead of years, and built itself around the customer operations team as the realisation dawned on the value of connecting with customers.

CCA has been at the heart of supporting customer service for almost 25 years. 

In that time the knowledge, capability and reach of our network has influenced change and improvement beyond recognition. However, in just 12 short weeks our learning and understanding of what’s important in customer service has accelerated at an unrecognisable pace.

In this event for industry, we want everyone to share, learn and succeed as we enter a truly new era of customer service. We will bring the latest strategies, concepts and thinking from leading brands, industry practitioners and renowned experts across a week of presentations, debates and interactive, online events to work towards service beyond the pandemic.

No event is as influential as one led by the intelligence of the hundreds of organisations that form the CCA network. Now is our time as a collective force to transform and revolutionise our industry. 

Be part of it - sign up for your free industry registration now! 

 

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Annual 2020

CCA Annual Convention brings together some of industry's biggest thinkers to collaborate and share their thoughts on the future of customer service. Information on the 2020 programme will be posted soon.
DATE: 03 DECEMBER 2020
LOCATION: HILTON HOTEL, GLASGOW
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If you have any questions for the CCA team, please use the form below to send us a message

 
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