CCA Convention 2020

Organised and curated by the CCA executive team, the CCA Convention 2020 programme is made up of two annual events – CCA Summer Convention (now in it's third year), and CCA Annual Convention (now in it's 26th year). Both conferences bring together hundreds of senior executives and customer experience experts from a wide-range of industries and sectors.

Everyone comes to learn from and be inspired by the shared wisdom and expertise presented by some of the world's leading brands.

Offering a unique blend of insight, inspiration and expertise, CCA Convention Programme focuses on the issues most relevant to you as a customer service champion, stimulating new thinking and inspiring action

Summer 2020

CCA's Summer Convention brings 150+ customer experience professionals together in Manchester to meet, network and discuss the newest developments in CX.
DATE: 25 JUNE 2020
LOCATION: ETIHAD STADIUM, MANCHESTER
for more info email:

Annual 2020

CCA Annual Convention is the most important gathering of over 400 customer service professionals in the UK. We will be joined by some of the industry's biggest thinkers and leading brands who will share their thoughts on the future of customer service.
DATE: 03 DECEMBER 2020
LOCATION: HILTON HOTEL, GLASGOW
for more info email:

What have our delegates said about CCA Conventions?

Latest convention news

News related to the upcoming conventions (links will open on our main website www.cca-global.com)

Contact Us

If you have any questions for the CCA team, please use the form below to send us a message

 
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