Our Expert Network

We engage with business leaders who have a passion for improved customer experience, inviting them to contribute their wisdom and experience to support the growth of professionalism across the CCA network and beyond.

Introducing CCA Ambassadors

As long-standing members, CCA Ambassadors offer firsthand insights into the numerous advantages of being part of CCA, from access to valuable resources and industry insights to opportunities for networking and collaboration. They are passionate about sharing their knowledge and experiences to help new members navigate the complexities of customer service operations and maximise the benefits of membership.

At CCA, we believe in the power of community and peer support. CCA Ambassadors play a pivotal role in fostering a welcoming and supportive environment for all members. Whether providing advice, sharing success stories, or simply offering a listening ear, they are dedicated to helping others succeed and thrive within our network. To find out more get in touch.

Supplier Partners

CCA partners with a select group of organisations recognised for innovation, best practice, and superior service and/or product proposition. Partners gain exclusive opportunities to sponsor CCA sessions, commission bespoke research, and engage in meaningful discussions and debates with leaders in the CCA network.

By collaborating with CCA, partners can elevate their brand visibility, contribute to thought leadership, and forge valuable connections within the industry. These relationships not only enhance the quality of CCA conferences and research but also provide partners with a unique platform to showcase their expertise and influence the future of customer service excellence.

For more information and a detailed outline of the opportunities available, please get in touch.

Excellence Awards Judging Panel

The CCA Excellence Awards peer review judging process relies entirely on an independent panel of judges - industry practitioners, managers, leaders and business specialists - who undertake the challenging role of assessing all Award applications.

You can apply to become a CCA Excellence Award Judge here.

Please note, applications from consultants and suppliers are not permitted.

Assessment Team

CCA Accreditation© is designed to identify strengths in customer service, producing in-depth, real-time reports to inform board strategy and operational delivery. These programmes affirm an organisation's commitment to its workforce, aiding in the recruitment and retention of necessary talent. Additionally, they highlight weaknesses against industry benchmarks, enabling informed investment decisions to drive continuous improvement.

CCA Accreditation© is supported by a team of independent assessors. All assessors are industry practitioners with 30+ years’ experience of managing and leading customer service operations.

Find out more about the CCA Assessment Team here. To find out more about CCA Accreditation© click here.

Latest News

Latest news from CCA


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