Leaders in the CCA network understand that delivering exceptional service is essential for building strong customer relationships. However, organisational politics can distract and erode trust among customers and employees.
As long-standing members, CCA Ambassadors offer firsthand insights into the numerous advantages of being part of CCA, from access to valuable resources and industry insights to opportunities for networking and collaboration. They are passionate about sharing their knowledge and experiences to help new members navigate the complexities of customer service operations and maximise the benefits of membership.
At CCA, we believe in the power of community and peer support. CCA Ambassadors play a pivotal role in fostering a welcoming and supportive environment for all members. Whether providing advice, sharing success stories, or simply offering a listening ear, they are dedicated to helping others succeed and thrive within our network. To find out more get in touch.
CCA partners with a select group of organisations recognised for innovation, best practice, and superior service and/or product proposition. Partners gain exclusive opportunities to sponsor CCA sessions, commission bespoke research, and engage in meaningful discussions and debates with leaders in the CCA network.
By collaborating with CCA, partners can elevate their brand visibility, contribute to thought leadership, and forge valuable connections within the industry. These relationships not only enhance the quality of CCA conferences and research but also provide partners with a unique platform to showcase their expertise and influence the future of customer service excellence.
For more information and a detailed outline of the opportunities available, please get in touch.
The CCA Excellence Awards peer review judging process relies entirely on an independent panel of judges - industry practitioners, managers, leaders and business specialists - who undertake the challenging role of assessing all Award applications.
You can apply to become a CCA Excellence Award Judge here.
Please note, applications from consultants and suppliers are not permitted.
CCA Accreditation© is designed to identify strengths in customer service, producing in-depth, real-time reports to inform board strategy and operational delivery. These programmes affirm an organisation's commitment to its workforce, aiding in the recruitment and retention of necessary talent. Additionally, they highlight weaknesses against industry benchmarks, enabling informed investment decisions to drive continuous improvement.
CCA Accreditation© is supported by a team of independent assessors. All assessors are industry practitioners with 30+ years’ experience of managing and leading customer service operations.
Find out more about the CCA Assessment Team here. To find out more about CCA Accreditation© click here.
Latest news from CCA
Leaders in the CCA network understand that delivering exceptional service is essential for building strong customer relationships. However, organisational politics can distract and erode trust among customers and employees.
CCA Global, in partnership with Platinum Partner Smartnumbers, hosted a round table breakfast session in London, uniting over 30 leaders in customer service and CX to tackle the crucial issue of security and fraud in customer operations.
After an extensive industry-wide consultation involving over 50 senior leaders and a comprehensive pilot programme, the CCA Global Accreditation for Learning and Development© is now available.
CCA uses cookies to enhance your experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on cca-global.com.
Please read our cookie policy for more information ACCEPT & CLOSE