A new Masterclass will be hosted on 18 November to help managers and leaders develop the strategies they need to confidently, safely, and effectively have conversations about wellbeing.
Membership
With more than 20 years' experience, CCA Global is firmly recognised as the trusted reference for research, analysis and expertise on customer service and CX strategies and operations.
The agenda and focus for events, forum, assessments and conferences are created in collaboration with the CCA member network. We value nothing more than knowing how we can help you.
We offer a range of opportunities for directors, leadership teams, managers and more to engage in a programme of services designed to improve your relationships with customers, suppliers and colleagues.
Not sure what's right for you? Let us advise you on the best options to suit your needs. Contact us and book a call with one of our expert team.
Latest membership news
Latest News From CCA
The CCA Excellence Awards programme for 2023 is now open for entry. A number of resources will be introduced to support applicants with their submissions.
As part of the CCA Thought Leadership Programme for 2022/23, we are looking at a range of topics including reviewing and building a new talent proposition.
CCA CEO Anne Marie Forsyth was recently invited by Capita to contribute to an article in The Telegraph exploring the challenges and considerations all businesses and organisations will need to think about in the months ahead.
Our Members
We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:
