Maximising profitability through power of the contact centre
Maximising profitability through power of the contact centre
Definition, Purpose & Examples
Exploring Robotic Process Automation (RPA)
In association with
Uniphore
Uniphore has built the most comprehensive and powerful platform that combines conversational AI and automation, computer vision, emotion and tonal analysis, workflow automation, and RPA in a single integrated platform to improve customer experiences across global organisations.
The platform delivers intelligent conversational self-service, real-time conversational analytics, versatile agent co-piloting, intent detection, agent coaching, quality assurance, regulatory compliance, and automated after-call work. With conversational automation, organisations can engage their customers to effectively build loyalty, improve customer and employee experience, and realise operational efficiencies.
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