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CCA Global Standard© VIP Lunch - A Celebration of Excellence

06/09/2019 INDUSTRY NEWS
More than 60 VIP guests celebrated success in meeting the industry benchmark, CCA Global Standard© in June 2019. Special mention to Student Loans Company who was presented with their Gold Award for achieving accreditation for more 15+ years.

Our Global Standard VIP Celebration Lunch took place in Edinburgh this June, with sixty special guests in attendance. Organisations came from across a wide variety of industries to celebrate the one thing they all have in common: a dedication to customer service excellence.

Those who attended were awarded their CCA Global Standard© accreditations, marking them out as CX leaders. While many are undergoing transformation, increasing their focus on digital or overhauling aspects of their business; customer service always remains at the forefront of their vision, and the award recognises their dedication to their customers.

Here are what some of the attendees had to say:

‘We are delighted to receive the CCA Global Standard plaque, which takes pride of place in our contact centre.’ - Amy Hopkinson, Yorkshire Building Society

‘CCA recognition provides us with the reassurance that we’re doing the right thing for our customers. The changes we’ve made on our journey with CCA have been remarkable, and this gives us all a real sense of pride.’ - Scottish Widows


‘This award is testament to all of our teams’ work ethic, and the excellent feedback we receive from the CCA audits only strengthens our desire to continue to deliver the best quality in customer service.’ - Pearson VUE


Award winners:
Presentation of Annual Global Standard© Accreditation:

  • ATOS IT Solutions 
  • Capita Life & Pensions
  • DVLA 
  • FCA 
  • FEXCO 
  • Highways England 
  • HRSC 
  • Legal & General Retirements 
  • NHS 24
  • Pearson VUE  
  • People’s Postcode Lottery 
  • Poly 
  • SGN 
  • Skipton Building Society 
  • Student Loans Company
  • The Contact Company 
  • Yorkshire Building Society 


CCA Global Standard© Achievement Awards – Bronze – for attainment of 5 years or more

  • Capita Life & Pensions
  • HRSC 

CCA Global Standard© Achievement Awards – Silver for attainment of 10 years or more

  • ATOS IT Solutions 
  • Highways England 

CCA Global Standard Achievement Awards – Gold for attainment of 15 years or more 

  • Student Loans Company

Media contact:
Pauline Cochrane
T: + 44 141 564 9010

About CCA
CCA is the professional body for leading brands in customer experience, challenging and connecting public and private sector organisations to become world class. With more than 20 years’ experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors ensures we retain our position as the definitive source within our market-place.

Most people within our network are actively considering the best model to deliver a better customer experience and to drive more profitability from customer interactions. Our agenda for 2019 will support this challenge providing our customers with the information and data they need to make informed decisions around the future of their business. For further information visit

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