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Leadership in a Digital Age - Rising to the challenge

21/01/2019
Jo has worked in financial services for almost 30 years progressing from customer facing activity to her current position as Director of Customer Operations at The Co-operative Banking Group. Take a look at what some of her colleagues had to say about her as a leader driven to deliver results for customers and her team.

The Director of the Year Award is a celebration of business leadership and personal achievement.

Each year the CCA Executive Team recognises the talents and skills of a leader who inspires and leads through their passion for achieving excellence.

Jo is a highly motivated, dynamic senior leader who cares deeply about delivering results for customers and developing her team.  Achieving operational excellence across large complex businesses, her broad experience ensures operations deliver efficiently, whilst balancing the multiple requirements of customer service, cost, risk and people engagement. Able to devise and execute strategic plans, Jo motivates and engages large teams; demonstrating: Jo is a highly motivated, dynamic senior leader who cares deeply about delivering results for customers and developing her team.  Achieving operational excellence across large complex businesses, her broad experience ensures operations deliver efficiently, whilst balancing the multiple requirements of customer service, cost, risk and people engagement. Able to devise and execute strategic plans, Jo motivates and engages large teams; demonstrating:

  • a relentless achievement focus and sense of initiative that supports her with new challenges. a persuasive, passionate communication style and broad range of influence
  • a breadth and depth of experience to apply at all levels within the organisation
  • a record of thriving on stretching challenges

 

 

Media contact:
Pauline Cochrane
T: + 44 141 564 9010
E: pauline.cochrane@cca-global.com

About CCA
CCA is the professional body for leading brands in customer experience, challenging and connecting public and private sector organisations to become world class. With more than 20 years’ experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors ensures we retain our position as the definitive source within our market-place.

Most people within our network are actively considering the best model to deliver a better customer experience and to drive more profitability from customer interactions. Our agenda for 2019 will support this challenge providing our customers with the information and data they need to make informed decisions around the future of their business. For further information visit www.cca-global.com


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