CCA Expert Network is a new confidential forum where CCA members can engage in discussion and debate focusing on issues most relevant to their industry and sector.

We are delighted to invite Chris Larmer, a customer executive leader, to facilitate the session. Chris has worked in financial services for more than 20 years and brings a wealth of knowledge and experience to the discussion.

COVID-19 has created a changed landscape across all business sectors with customer security and employee wellbeing just some of the concerns linked to the abrupt change in working practices. In this session we will discuss the implications of flexible working including:-

- What are the emerging and evolving threats linked to COVID-19 to impact financial services organisations?
- How can vulnerable customers, including a more expanded definition of vulnerable relevant to the pandemic, be protected from fraud?
- How can we be confident employee wellbeing is not negatively impacted?
- Are new ways of working highlighting gaps in skills and training that need to be addressed?

For more information contact the team