Fraud is increasingly a CX challenge not just a technical or back-office risk. With customer-facing teams on the frontline, and fraudsters using more advanced methods than ever before, organisations must strengthen their approach end-to-end.
Read more NB THIS EVENT HAS PASSED
In this session weâ?Tll turn our attention to something that affects all of us every day: internal communication - and how we make it land across the organisation.
These sessions are an informal chat over a cup of coffee exclusively for members.
As we kick off this year's Women in Leadership series, we're opening with a conversation that feels more important than ever:the reality of leadership right now.
CCA Excellence Awards Annual Gala Dinner recognising and celebrating excellence in customer service and experience.
A member-hosted site visit exploring how DVLA approaches organisational excellence, capability development and large-scale service delivery.
CCA uses cookies to enhance your experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on cca-global.com.
Please read our cookie policy for more information ACCEPT & CLOSE