While it’s proven that having an effective Quality Assurance framework can reduce operational costs and improve customer satisfaction, many customer experience leaders consider their own Quality Assurance function to be broken, or in desperate need of transformation as they prepare and adapt for the challenges ahead.

In this 60-minute session we’ll be joined by Jaime Scott, CEO of EvaluAgent to debate and discuss:

  • Why a new operating model for Quality Assurance is needed so urgently
  • How “smart quality” blends artificial intelligence with the best bits of traditional QA
  • What tactical steps are involved in the journey towards a smarter approach to QA?

To register your interest, please get in touch.