Join CCA for the exclusive supplier partner launch of the AI & Digital Matrix© - a pioneering, practical 10-module roadmap designed to help leaders align AI and digital capabilities with organisational goals, embed governance and ethics, and deliver innovative, customer-centric service.
Why this matters now
CCA’s latest research shows a significant governance gap in AI adoption, with many organisations lacking formal policies or cross-functional oversight. The AI & Digital Matrix© has been developed to help leaders close this gap, embedding AI strategically, ethically, and with customer trust at the core.
At this event, you will:
- Be among the first industry suppliers to explore the CCA AI & Digital Matrix© and understand how it can add value to your clients
- Hear insights from industry leaders and early adopters on how AI and digital are transforming customer operations
- Identify collaboration and partnership opportunities
- Discover how to assess and showcase your AI/digital capabilities to align with market needs
Who should attend
Suppliers, solution providers, and technology partners in the contact centre, CX, and digital transformation space who want to help clients future-proof their organisations and stay ahead of market demands.