In this month's Best Practice Forum, we'lll explore how organisations are adapting recruitment and induction practices to better support part-time employees. While some companies continue to run full-time inductions regardless of contract type, others are rethinking how they welcome, train, and integrate part-time team members in a way that reflects their availability, needs, and contribution.
An engaging virtual programme for inspiring team leaders CCA Inspire is a unique proven and engaging programme focussed on developing those skills and competencies essential for effective and resilient Team Managers in a disrupted world.
We are delighted to invite you to an exclusive networking dinner in Manchester, bringing together of CEOs, Managing Directors, and senior decision-makers shaping the future of customer and citizen service across the UK and Ireland.
Engage with industry experts, participate in enlightening keynotes, and network with fellow leaders who share your passion for providing great customer service.
These sessions are an informal chat over a cup of coffee exclusively for members.
CCA Women in Leadership is an industry-wide network offering access to like-minded c-suite leaders and senior professionals to inspire leadership innovation.
CCA Industry Council is the most influential forum for future customer service strategy. It taps into the talent, experience and passion inside the CCA member network to answer the biggest questions on the minds of today's customer service directors.
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
These sessions are an informal chat over a cup of coffee exclusively for members.
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
We invite you to join us for the second annual gathering celebrating Women in Leadership across the CCA network in Manchester on 11 November - a powerful and energising close to 2025. This Summit and Awards event is a chance to pause, reflect and come together with peers and mentors for an inspiring day packed with insight, conversation, celebration, and a real sense of shared purpose.
CCA is delighted to invite to the final Future of work forum for 2025. This in-person forum focusing on talent, colleague engagement, and learning and development.
These sessions are an informal chat over a cup of coffee exclusively for members.
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
Hosted by CCA Executive Chair, Anne Marie Forsyth, attending the evening will be a select set of professionals from leading brands across the CCA network offering the opportunity to catch up with friends old and new and reflect on the year that's been and look forward to the new year ahead.
The CCA Digital Transformation Forum is a dedicated space for leaders to explore the evolving role of AI, automation, and technology in customer service.
CCA Women in Leadership is an industry-wide network offering access to like-minded c-suite leaders and senior professionals to inspire leadership innovation.
These sessions are an informal chat over a cup of coffee exclusively for members.
CCA Excellence Awards Annual Gala Dinner recognising and celebrating excellence in customer service and experience.
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