THIS WEEK WE’LL BE DISCUSSING – CHANNEL SHIFTING CUSTOMERS TO ONLINE SERVICES
Channel shifting customers to online services is crucial in today's digital age. While it offers convenience and efficiency, challenges such as ensuring seamless user experience, addressing security concerns, and managing customer expectations need to be carefully navigated. Join us for this month's Coffee Club session as we delve into how organisations are successfully channel shifting their customers to online platforms, what strategies are proving effective, and the challenges faced in the process. We will also discuss the benefits of embracing digital channels and the broader impact on customer satisfaction and service delivery.
Key discussion questions include:
- How have organisations successfully increased customer uptake of online services?
- What methods and strategies have proven effective in promoting online services to customers?
- What challenges have organisations faced in channel shifting customers to online platforms, and how were these overcome?
- What innovative approaches can be implemented to enhance the adoption of online services among customers?
Please use the above link to register your interest in particpating. We look forward to seeing you there.