Join us on Friday, 13 June 2025 for this must-attend webinar where we’ll unpack the biggest challenges currently facing customer service leaders—and explore how CCA’s expert insights, practical tools, and proven frameworks can help you meet them head-on.

From navigating the transformative role of AI in shaping customer experience, building authentic leadership, Consumer Duty, supporting vulnerable customers, as well as operational priorities around unwanted demand, channel shift and improving progression routes—these are just some of the themes our network has raised, and being addressed in depth.

This session will bring together learnings on the latest CCA research, conclusions from CCA Best Practice exchanges, Coffee Clubs, and Leaders’ Summits, and the new AI framework and Customer Experience Accreditation—giving you access to the strategies and insights that are helping organisations thrive right now.

Whether you're already a part of the CCA community or new to our network, we’d love to have you join us on 13 June. This is your chance to gain fresh perspective, tap into real-world solutions, and connect with a network that understands your challenges. Book your complimentary place now.

Register your place above using the REGISTER now button.