Supporting colleagues in advancing careers and developing future-ready skills
As many organisations focus more on skills-based recruitment and with the average skill lifespan lasting c2.5 years, how can we ensure customer service colleagues develop and maintain the skills required for the future? Furthermore, attracting and retaining talent remains a challenge for many. With career progression being one of the top reasons why candidates join an organisation, how can employers support colleagues with ambitions and future career goals? 
 
Key discussion points include –
  • Approaches to developing future proof skills
  • New recruitment tactics – skills versus experience 
  • Career pathways  
This session is for participants who are eager to share and learn from their peers. Please reach out to the CCA Team if you have any questions or if there's anything specific you'd like to see covered during the forum.
 
Register your place above.
 
We look forward to seeing you then