Join this thought-provoking, intimate roundtable discussion, where senior leaders from Central Government will explore how digital technology can transform government services for the future. In association with CCA partners Oracle, we will discuss the rising demand for services against budget constraints and explore ways to enhance productivity through innovation.
We will have expert contributions from Stuart Balnaves, Deputy Director Customer Experience from the Department for Education on the critical challenges on digital transformation and John Hewson, Service Manager – Driver Services and Account at DVLA on their transformative approach to creating an integrated customer view to improve service and personalisation.
At the heart of the discussion is the crucial role of digital innovation in dealing with these challenges. Discussion points will include:
  • The indispensable role of digital tools in empowering employees to deliver enhanced services for citizens.
  • Leveraging digital infrastructure to make processes more efficient, reduce waste, and deliver services with accuracy.
  • Addressing increasing demand with personalised services.
  • Striking a balance between fiscal limitations and citizen expectations.
  • Identifying and effectively addressing cross-departmental challenges through digital solutions.
Register now to attend this important discussion on how digital technology is changing government services. Join senior leaders from Central Government and help shape the future of public service. CCA members and invited guests can attend for free. Places are limited so secure your spot today!
1030-1100  Registration, coffee and pastries
1100-1230  Participative round table discussion with key contribution from the Department for Education and DVLA.
1230-1300  Networking and buffet, sandwich lunch
PLEASE NOTE: This session is for Central Government and invited public sector attendees only. 
*CCA reserves the right to adjust timings if required.