Managing customer engagement has never been more complex. Getting the basics right is as critical as ever in customer service especially with an increasing number of ways to engage with customers and the use of AI.

In this session, you will hear about the customer engagement basics and understand how to build great experiences for your customers. During the event you will have a chance to learn: 

  • What customers are looking for when they engage 
  • The fundamentals of good engagement
  • How to choose the right channels for customers and turn them into a great experience

CCA members have the opportunity to attend this event for free to engage with leading experts and colleagues to access the latest insights on building an improved CX proposition.