Leadership development is one of the most pressing issues facing organisations today, a view shared by many leaders across the CCA network.

Customer Service Leadership: Improving productivity and performance is an exclusive CCA workshop for aspiring managers.

With the rise of remote and homeworking arrangements, the role of managers and leaders has become increasingly challenging. For more than 2 years, we have adapted behaviours, challenged the norm and developed new ways to support and encourage colleagues.

Sign up for this exclusive workshop where we will consider, discuss and learn:-

  • Successes and challenges of hybrid leadership
  • Best practices to get it right
  • Improving employee experience
  • Retaining talent in the organisation
  • Reducing stress and fatigue
  • New era, new attitude
  • Key insights and tools to help you plan ahead

This workshop is for both aspiring and established managers looking to build their skills and capabilities. It will offer a fresh approach to management and leadership styles designed specifically to suit new ways of working and engaging with teams.

Changing customer behaviours, stress, wellbeing, abusive customers, the cost of living crisis, and the rise in mental health continue to be front of mind for most managers and leaders.

It is important we reflect on what has worked so far, build on success and re-assess areas that require additional focus and attention. 

The CCA member rate is £349+VAT per person. Group discounts are available - 4 places for the cost of 3. To book your place please use the register button above or contact katie.white@cca-global.com.