Today's world of work is changing; Is the development of your Team Managers keeping pace?

As one of the most challenging roles in any customer facing operation, it’s a position that needs resourced by the best talent, with the skills and capabilities to manage effectively, build confidence, adapt to changing demands, whilst at the same time keeping a close eye on quality and performance.

The Team Manager provides the critical link between customers and business leaders, tasked with delivering a CX strategy.

In today’s new world of work:

  • Do your Team Managers have the skills to lead and motivate a high performing team?
  • Do you invest in their development?
  • Do they understand the significance of their role?
  • How well do their teams respond to their leadership?

Topics covered include:

  • The new hybrid team manager
  • How to optimise hybrid employee engagement
  • Improving team performance
  • Revolutionising team huddles

'We are what we repeatedly do. Excellence then, is not an act, but a habit.'

The CCA Inspire programme is hosted online with 2 intakes per year (March and September). The cost is £995 plus VAT per person.

September intake session dates are:

  • 20 September 
  • 19 October 
  • 9 November
  • 30 November 


Book a call with the Team for a chat about your needs and the benefits of this programme! 

For more information and booking click here to get touch!