If your office is anything like the CCA office then it will be pandemonium with all the last minute planning before we all take a well deserved break.  

It has been an amazing year in so many ways but also probably one of the most challenging in memory.  In a funny way this has helped us to focus on what's important and what's less so.  

We have thoroughly enjoyed working with you over the past 12 months and look forward to getting stuck into our agenda for next year, helping to create better ways of dealing with the growing complexity of keeping our customers happy. 

Until then, everyone at CCA wishes you a happy and restful break and all the best for 2013!