What a roller coaster of emotions we have experienced this week for all of us who have been glued to the Olympics!  To see so many great athletes and competitors striving for world-class performance is a sight to behold.

In customer contact, CCA were delighted to recognise achievement this week with the announcement of the shortlist for CCA Excellence Awards 2012.  Each year we are overwhelmed by the effort, enthusiasm and quality of each and every award submission – making the job of our judging panel more difficult each time.  However the judging panel has worked extremely hard over the last few weeks and has been tremendously impressed by the very talented people and contact centres committed to providing excellent service.
We are equally delighted to announce that Sitel, KNOWHOW (Dixons Retail plc) and Cambridge County Council have recently been awarded CCA Global Standard© for the first time, joining a distinguished and growing group of more than 300 centres on a journey of continual improvement.
We look forward to presenting to all of our winners and achievers at CCA Convention & Gala Dinner in Glasgow on 6 & 7 November.