We would like to take this opportunity to wish all our members a very Merry Christmas and hope that you all have a relaxing holiday period. We would like to thank you all for your invaluable participation and interest throughout 2011.
We would like to thank you whole heartedly for your charity contributions at Convention 2011. Delegates raised an impressive £8,861 for the RNIB. We are supporting the RNIB with our charity Christmas card also which can be viewed here. For more information regarding the RNIB’s valuable work please click here.
CCA are committed to further charity involvement during 2012 and to that end we would like to ask members to vote for the charity they would like to see CCA champion and support during 2012 and particularly at the 2012 Convention. Please follow click here to vote for our 2012 charity. We would also love to hear about the charity work of our members so please get in touch and let us know about your activities. 
We would, again, like to recognise the contribution of our members to CCA Convention 2011. The feedback and agenda shaping during the year played a huge role in the tremendous success of this year’s event and ensured the themes were meaningful to all our organisations. We already have exciting plans for 2012 and would urge members to get in touch with any priorities they have in terms of burning issues for their organisations.
Very special congratulations go to those who received Member Recognition Awards in 2011 for their outstanding contributions to the contact centre industry and to CCA membership. These were achieved by:
·         Theresa Woods, British Gas
·         Mark Haynes, Lincolnshire County Council
·         Alistair McMillan, RAC
·         Susan Steele, Indigo Lighthouse Group
·         Andrew Mends, Elizabeth Arden
·         Ian Golding, Shop Direct
·         John Ashworth, Tesco
·         Anne Burgess, British Gas.
Registration for 2012’s awards opens on the 1st of February. Please click here to find out more about the awards programme.
We are very excited about our plans for 2012 and are looking forward to working with you all in 2012 to deliver a dynamic and futures-focused research agenda and all the assistance you need help to deliver customer-centric, effective strategies for building sustainability in an uncertain world. As always we welcome your contributions and queries.