On a day like today it seems impossible to add any sense of perspective to the avalanche of opinions; confusion, elation and fear that arise from the UK's decision to leave the European Union.

One thing is certain, the population at large will have an unprecedented need to get answers about pensions, travel,  investments, welfare benefits, subsidies, travel insurance, European student programmes, ex pats domiciled abroad; the list is endless. 

So spare a thought for those charged with planning, expediting and dealing with emotional and difficult enquiries during turbulent times; not for them the luxury of being able to navel-gaze or speculate. Customers simply do not switch off during times of change and customer contact strategies will be tested to the limit.

I liked a tweet posted this morning; 

"The only way to make sense out of change is to plunge into it, move with it, and join the dance"

Have a reflective and hopefully restful weekend, lots to be done!