CCA Global Accreditation is a recognised award for excellence in customer service.
The latest version, Release 8.0, recognises the evolution of customer contact and the need for a more collaborative approach to customer experience.
CCA Global Accreditation provides independent review and benchmark of more than 40 business areas, including strategy, business policy, customer focus, employee engagement, corporate security, risk management, business performance and more.
Accreditation is an important demonstration of an organisation's commitment and accountability to customers and reinforces employee commitment to their role and responsibilities. As a seal of quality, it demonstrates consistency, competence and integrity.
CCA Global Accreditation identifies opportunities to raise the bar, improve the customer experience and show colleagues and customers alike that you are committed to industry standards.