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COVID-19 (Coronavirus) - Latest Updates
CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
Webinar: Smart tech, smart application, smart people - the big CX challenges ahead of 2021
82% of survey respondents are making real progress in their digital transformation journey according to a new research study from CCA with partners Twilio. Balancing the best and most appropriate tech with the right level of personalisation, automation and human contact is still a puzzle most are still working to solve ‚?' but the picture is becoming clearer.
Hilton Hotel, Glasgow
CCA Inspire Masterclass 1 - Unlocking the potential for customer service leaders
Leadership is about taking people with you on a journey with a common goal. Simple in theory, more difficult in practice, where the people you are leading have different goals or just don't buy into yours. The good news is that there are some actions all good leaders do, everywhere, and success is within reach of those participating in the CCA Inspire programme.
VIP Global Standard¬© Celebratory Lunch
CCA Global Standard¬© is the recognised industry-led accreditation, which constantly evolves to reflect and respond to the changing climate in which we live and work.
Etihad Stadium, Manchester
CCA Inspire Masterclass 2 - The new rules of employee engagement
A dynamic, inspiring session to empower you to be your best self and perform to your optimum capability. Learn how to engage your team with purpose. Take service and performance to new heights - with happier teams, happier customers and a happier organisation.
CCA Summer Convention 2020
CCA's Summer Convention brings over one hundred customer experience professionals together in Manchester to meet, network and discuss the newest developments in CX.
CCA Annual Convention
CCA Annual Convention is the most important gathering of customer service professionals in the UK.
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