Last Summer, one of the UK’s leading food, general merchandise and clothing retailers - a multi-product, multi-channel business with over 90,000 products and 185,000 colleagues across the UK and Ireland – appointed Webhelp as the strategic partner for its Customer Management Centres.
With an ambitious vision to be the preferred brand for shopping and work, this retailer’s Director of Customer Management Centres will explain the vision for its future operating model, and the rationale for appointing Webhelp as a Strategic Partner versus multiple outsource relationships. Leaders from Webhelp will provide an overview of Webhelp’s transition, partnership and transformation methodologies, and the pitfalls to be avoided when dealing with scale and complexity.
An interactive site tour will be followed by lunch, executive networking, and facilitated group discussions to answer any questions the delegates may have.
This event is for operators only - supplier and BPO organisations aren’t eligible for registration.