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CCA Global announces the winners of the 2024 CCA Women in Leadership Awards, a groundbreaking initiative designed to celebrate and recognise exceptional women in customer service and customer experience roles, across private and public sectors.
CCA Global Excellence Awards Judging Panel
A panel of industry experts, executives, and professionals from diverse fields who have a wealth of experience and knowledge in their respective areas.
CCA Excellence Award judges are selected based on their industry expertise, leadership skills, and ability to evaluate the quality of the nominated entries. They are responsible for reviewing and scoring the entries based on pre-defined criteria to select the most deserving winners and bring objectivity and fairness to the awards process, ensuring that the best entries win.
Tony Ackroyd
Director of Operations & Customer Service
DVLA
Will Agnew
Experience Lead - Video Banking
NatWest Group
Stuart Balnaves
Deputy Director Customer Service Experience
Department for Education
Martin Barnet
Senior Operations Manager, Insurance and Wealth
Lloyds Banking Group
Dan Britton
Associate Director of Operations
NHS BSA
Susan Britton
Service Delivery Manager, People Progression
NHS BSA
Debbie Bryden
Head of Customer Experience
Shawbrook Bank Ltd
Lucie Child
Head of Strategy, Planning & Controls Customer Care
The Very Group
Sgt Claire Coleman
Strategy & Planning
Police Scotland
Carolyn Connor
Head of People Development
Barclays
Michelle Denovan
Head of Service Operations
Sky
Sonia Dobosz
Intermediary Agency Lead
Standard Life
Katie Downs
Omni Lead
NatWest Group
Steve Hall
Manager
FCA
Clare Harris
Head of Customer Experience Centre
Equiniti
Barbara Hazelwood
Head of West Service Centres
Police Scotland
Jayne Lawrenson
Operations Director
Liberata
Oliver Leaver
Development Manager
RAC
Catherine Lennon
Head of Customer Service
Uisce Eireann
Amanda McDonald
Delivery Director
Cabinet Office
Sally McEvoy
Head of Customer Contact Services
Co-op Bank
Christian McIntyre
Performance & Optimisation Director
Barclays
Mark McMahon
Senior Service Delivery Manager
NHS BSA
Alistair McMillan
Director of Contact Centres
RAC
Andy Mends
Director of Operations
GAVI Alliance
John Murphy
Customer Service Director
Atos
Joanne Murphy
Acting Chief Executive
The Chartered Banker Institute
Tony Murphy
Vice President Business Analysis Manager
Chase
Tony Neal
Governance & Assurance Manager
NHSBSA
Helen Palmer
Customer Experience Centre Office Manager
Equiniti
David Poulton
Chief Customer Officer, LGRI
Legal & General
Solomon Rose
Head of Customer Experience
Sky
Karen Stewart
Vulnerable Customer Lead - Standard Life
Standard Life, Part of Phoenix Group
Jodie Thompson
Customer Service Director
TSB Bank
Nia Wales
Head of Business Excellence (Retirement)
Legal & General
Mark Wheatley
Head of Transformation
Camelot
Latest Awards News
Latest News From CCA
The CCA Excellence Awards celebrate outstanding achievements in customer service across various categories, recognising organisations and individuals who demonstrate excellence and Innovation. This prestigious programme highlights best practices and s
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Submission deadline officially extended to midnight, 15 November 2024.
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CCA Global is delighted to announce the shortlist of CCA Women in Leadership Awards 2024.